Please contact your Administrator to change your authorization settings.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
The Housing Central department is recruiting a Student Mailroom Assistant to join their team of professionals. The Mail Assistant (MA) position is an integral member of the Housing team, serving as first point of contact and representative of the Housing Package Center (HPC) for the Department of Housing and Florida International University.The Mail Assistant serves as a service provider and resource for current residential students. As members of the Housing staff, the MAs work collaboratively with other staff members to ensure effective and efficient delivery of mail, packages and services. Together, the MAs and other housing staff provide services that support the mission, vision and values of the Housing Office. With the goal of providing excellent services to students in the residence halls, Mail Assistants are responsible for assisting with day-to-day mail sorting, distribution and delivery of all received mail to the residence halls. Additionally, the MA's receive, track, and disburse incoming packages to residential students at the Housing Package Center. MAs will have other administrative and customer service responsibilities. The MA is a paraprofessional staff member of the Housing Office and reports directly to the Postal Services Supervisor.
General Expectations:
- The MA serves as a resource for residents, families and other campus community members and should be familiar with the services and opportunities provided by Housing and Residential Experience, the Division of Student Affairs, and other university departments and offices
- As employees of the Housing Office, MAs are expected to support the vision, mission, values, philosophies, and goals of Housing and Residential Experience
- The MA will help to create and maintain a friendly, respectful, and accepting atmosphere in the departmental office
- The MA will be expected to arrive on time for all scheduled shifts and communicate any necessary absences in a timely manner
Role Modeling and Leadership Expectations
- The MA is responsible for abiding by and upholding all residence hall and university policies
- MAs are expected to serve as positive role models for all students. This includes but is not limited to modeling appropriate and mature behavior on and off campus as well as via digital and social media
- The MA is expected to fulfill all expectations as described and provided in training sessions and through direct supervision
Administrative Responsibilities
- Keep record of all mail received using the computer system in a particular order to be able to identify date of receipt, where and whom it was sent to for easy identification. This process helps in tracking mail and packages and prevents losses
- Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage of sensitive packages if they were mixed up with non- sensitive ones
- Collect mail and packages from residents
- Gather inventory items and evaluate seasonal inventory counts, recording inventory items and materials
- Fill relevant details in distribution and shipping forms, providing accurate information to ensure that mail is delivered to the right locations and people
- Maintain supplies to ensure that they don't go out of stock
- Answer inquiries from residents about mail and packages
- Keep the mailroom organized by properly arranging the bundles of mail and packages coming in to prevent littering and jam-packing in the office space
- Perform clerical tasks such as filing, copying, and faxing documents as needed
- Complete special projects as assigned by Housing staff
Customer Service Responsibilities
- MAs are expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department
- MAs are expected to provide excellent customer service to students and parents by phone, email and in-person regarding any Housing and Residential Experience questions, concerns, and requests
- MAs will be expected to maintain a high level of professionalism in communication with residents, staff and guests
Federal Work Study
Minimum qualifications:
- MAs must have a 2.5 cumulative GPA at the time of application and maintain a 2.5 cumulative and semester GPA for the duration of their employment
- MAs must be and remain in good standing with the Department and University, including no significant or recent student conduct history
- Prior to employment, MAs must successfully pass a criminal background check conducted in conjunction with the Human Resources office
- Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
- Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
- Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
20 hours a week
$13.00/hour
Criminal Background Check
This student appointment may be subjected to a pre-employment background check.
Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:
Duties: | Yes or No |
| Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) | NO |
| Will the position work within a Child Care center, medical facilities, etc. (Requires DCF Clearinghouse at a cost) | NO |
| Will the position work in a university sponsored Summer Camp? (Requires DCF Clearinghouse at a cost)? | NO |
| Will the position require entering any K-12 schools? (Requires public school system clearance) | NO |
| Will the position perform fiscal duties to include budgeting, accounting, or having direct access to cash, checks, gift cards and/or credit/debit cards to include making and/or receiving payments? | NO |
| Will the position have control over university-wide operational processes through functional roles or system security access (Information technology related functions, e.g., Web/Application Developer, IT Technician, Data/Systems Analysts etc.)? | NO |
| Will the position drive a university vehicle (including using the golf cart)? (MVR Check only) | YES |
| Will the position travel with student athletes to events? | NO |
| Is this designated as a position of special trust, responsibility, and sensitive location (Museums, Housing Residential Life, NFSTC, and working with and around minors etc.)? | YES |
| Will the position have system access to process payments, print or distribute checks, process corrections, or generate, update, or approve financial transactions that will result in the disbursement of university funds? (Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access) | NO |
Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) | NO |
| Will the position support university sponsored research? (May require Research Extended Background Check) | NO |
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
Working Conditions:
- Must be able to lift 25 pounds
- Must have a valid Driver's License in order to drive the University Golf Cart
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.