Florida International University is a that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Supports the goals and objectives of the Office of the Controller by ensuring that customer service training and delivery is consistent with established business processes. Assists with analyzing training needs and develops new training programs, or modifies existing programs.

• Assists the department in keeping customer service delivery consistent with the goals and objectives of the University, Division of Finance and Office of the Controller.
• Serves as the Trainer for the PeopleSoft Financials Modules. Assists with the development and organization of training manuals, multimedia visual aids, and other educational materials.
• Evaluates the effectiveness of training programs, providing recommendations for improvement. Analyzes training needs to develop new training programs or modify and improve existing programs.
• Serves as a Customer Service Representative in the Financial Systems and Support Services Call Center. Answers calls directed to the Financial System and Support Services (FSSS) Call Center from the University community and assists users in resolving data entry issues and answers functional questions.
• Assists in the production support of financial systems modules for subject matter experts, back-office personnel and University-wide users. Recommends changes to enhance financial systems. Assists with the documentation of business processes as assigned.
• Confers with management and conducts surveys to identify training needs based on projected production processes, changes, and other factors.
• Assists with training new call center staff as needed.
• Assists with special projects as needed.

• Bachelor's degree in an appropriate area of specialization and two (2) years of experience in related field; or a Master's degree in an appropriate area of specialization and one (1) year of experience in related field.
• Positions under National Forensic Science Technology Center will require Bachelor's degree in an appropriate area of specialization and two (2) years of experience in related field; OR six (6) years of relevant training and/or military experience; OR an equivalent combination of relevant education, training, and/or military experience.

• Experience conducting live technical trainings to user audiences.
• Experience with Canvas or similar Learning Management Systems (LMS) preferred.

• Administrative

• $45,000 - $50,000

Begin time: 8:30 AM
End time: 5:00 PM

• Operating University Vehicles (all types)
• Required to spend 50% or more of time operating a computer

• Criminal Background Check
• Driver's License Check

• Ability to travel locally
• May be required to travel to FIU Campuses.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the , the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: .

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.