Inserso is seeking to provide an MECM (Microsoft End Point Configuration Manager) Applications Packager to support our DHS customer at their Chandler, AZ facility. MECM is the new name for the more commonly known Microsoft SCCM (System Center Configuration Manager) environment. This position is responsible for standardizing and centrally managing groups of computers and establishing and documenting defined baselines, system parameters and formats. This position manages the distribution of data, ensuring hardware and software systems compatibility, and ensure logs and alerts are available to assist in monitoring activities. The SCCM Application Packager creates, tests, and deploys SCCM applications in SCCM using PowerShell scripts.

This position reports to the Enterprise Services and Tools Operations & Maintenance (ESTOM) Team Lead. The Team supports the customer's core hours, 7 AM - 7 PM ET, and afterhours support is provided by a rotating on-call team roster.

Responsibilities:

• Thoroughly evaluate, validate, and create application packages and validation cases, and ensure that SCCM packages provide detailed logs; document and provide evaluation results.
• Respond to application requests within 3 business days and complete the creation of the SCCM application package within 7 business days.
• As directed, create, update, deploy, troubleshoot, and remove objects in the SCCM environment comprised of, sites, distribution points (DPs), and clients.
• Create, update, and delete dynamic and static collections and reports for installation, modification, and removal of applications.
• Provide routine and out of cycle reports to the system administrators and management detailing the findings in the required reports.
• Work with appointed system & application owners to explain output and reports, and provide SME knowledge of findings.
• Effectively lead detailed technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
• Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the trouble ticket system.
• Experience:
  • Using System Center Configuration Manager (SCCM) 2012/2016/2019.
  • Using SCCM reporting, including running compliance reports and creating customize reporting.
  • Creating deployment packages for COTS and custom applications in an SCCM enterprise environment (30,000+ users).
  • Validating and executing packages within the SCCM environment.
• Provide weekly activity reports describing activities accomplished.
• Communicate effectively both orally and written with customers, stakeholders, and technical specialists.

Required Skills/Experience:

• Bachelor's degree in related field or equivalent experience.
• Minimum of 5 years' experience in IT support or related field.
• 3 years of experience using SCCM for deployment or relevant IT system administration.
• Experience and knowledge in building scripts with PowerShell and SQL (e.g., AutoIT, batch file scripting, Wise Script, WINbatch) for needs of unique application/package builds.
• Experience and hands-on experience with SQL queries and VB Script.
• Experience administrating Microsoft Windows Server environments (2012, 2016, 2019, 2022).
• Deep knowledge of Microsoft Windows Desktop OS Win10 & Win 11.
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• If the position requires you to enter certain facilities, you may be required to attest to or provide proof of COVID-19 vaccination or be able to provide a negative COVID-19 test result based upon time frames established by the applicable facility. Additionally, must be comfortable wearing a mask and adhering to social distancing requirements, regardless of vaccination status, unless the position is 100% telework.

Preferred Skills/Experience:

• ITIL certified.
• Experience supporting DHS or other similar federal agencies.
• Experience with Microsoft Windows Installer to deploy multiple custom applications, Cumulative Updates and Service pack.
• Relevant technical certifications (e.g. Cisco, Microsoft, CompTIA, etc.).
• Administering and Deploying System Center 2012 Configuration Manager Certification (or ability to obtain it within 90-days of start).

Physical and/or Mental Qualifications:

• Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.