POSITION SUMMARY:

Person in this position is responsible for providing peer leadership, outreach, advocacy, coaching, and recovery support services to those seeking or sustain recovery within the community. Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

• Respond to 911 mental health crisis calls within Miami-Dade County.
• Engage in community outreach when possible.
• Serve as a positive role-model to individuals and their families, sharing experiential knowledge and skills.
• Works with individuals, families, and groups to provide outreach and emotional support.
• Educate and refer clients to community agencies and businesses that appropriately address their need for food, shelter, clothing, employment, transportation, social service benefits, etc.
• Provides warm hand off to community resources, services, and supports.
• Provide services that promote wellness, recovery, and resiliency.
• Assist clients with establishing or re-establishing support systems within their community.
• Engage with the family members of (or other persons significant to) those in crisis to educate them about self-care and ways to provide support.
• Participate in clinical staffing decisions regarding the patients' current strengths and resources and their need for additional resources.
• Engages individuals and families in crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid.
• Facilitates stabilization and care coordination services post-acute intervention.
• Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
• Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Excellent communication skills.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Ability to obtain and maintain clearance from DCF.
• Valid driver's license and ability to obtain and maintain WestCare's vehicle insurance is required.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Training and/or experience in Crisis Intervention is preferred.
• Two (2) years demonstrated recovery time from a significant mental health and/or substance abuse disorder at the date of application and within the last year either maintained at least 12 months of successful work or volunteer experience.
• Familiarity with Miami-Dade County.
• High School Diploma or equivalent.

LICENSURE/CERTIFICATION:

• Certified Recover Peer Specialists or Certified Recovery Support Specialist through the Florida Certification Board must be obtained within one (1) year of hire; preference will be given to candidates who are currently certified.

WORKING CONDITIONS:

• Work is primarily performed in a professional office/residential setting.
• Some outdoor activities may be required.
• Some travel is required.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 10 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.