Job Summary:

The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.

The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.

Job Duties:

• Technical Support
  • Provides technical support, or appropriate routing, for service tickets entering the Service Desk
  • Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
  • Restores service to affected user(s) while resolving tickets, using methods including:
    • Remote troubleshooting via provided toolsets
    • Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
  • Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
  • Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
  • Recommends changes to support processes to ensure continuous improvement of the incident handling process
• Security
  • Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types
  • Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team
  • Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
• Application Development & Innovation
  • Develops custom web applications and third-party integration points
  • Implements third party software and applications
  • Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads
  • Builds and maintains a variety of internally developed and third-party integrated systems documentation
• Data Center & Infrastructure
  • Assists with handling and installation of data center hardware (network, server, and storage)
  • Upgrades firmware on data center hardware
  • Installs OS and performs basic configuration of data center hardware
  • Monitors data center hardware and performs daily health checks
  • Performs server builds and decommissions
• Cloud & DevOps
  • Deploys cloud resources using Azure DevOps pipelines
  • Creates code to provision both cloud and on-premise resources
  • Monitors cloud provisioned resources
  • Remediates identified security risks
  • Handles request and issue tickets related to cloud resources
• IT Operations
  • Analyzes and supports a library of locally installed and cloud software
  • Identifies and documents various IT processes to increase efficiency of operational workflow
  • Monitors $100M+ IT budget for proper cost allocation and accurate record keeping
  • Builds, monitors, and manages laptop hardware deployed globally
• Other Duties as assigned

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or GED, required
• Enrolled in an Associate's, Bachelor's, or Master's degree program in Computer Science, required

Knowledge in, preferred:

• Using developer language such as C#, Java, HTML, Go, and Terraform
• Using the Microsoft Azure Portal
• With miscellaneous PC/Laptop and Server hardware
• With basic Cisco hardware configuration

Training/Certifications, preferred:

• CompTIA A+
• Microsoft MTA
• Microsoft Azure Fundamentals (AZ-900)
• Cisco CCNA

Software Experience, preferred:

• Microsoft Windows (latest versions)
• Microsoft Server (latest versions)
• Microsoft Visual Studio
• Microsoft Azure Dev Ops or Github
• Microsoft Entity Framework
• HTTP Debug Tools
• Putty

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
• Ability to successfully multi-task while working independently or within a group environment
• Performs well under pressure while dealing with unexpected problems in a professional manner
• Ability to communicate and interact with all levels of employees and management
• Ability to interact and build relationships and consensus among people
• Possesses ability to consistently produce clean code and adhere to appropriate documentation standards

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

California Range: $21.00/hr - $25.00/hr
Colorado Range: $21.00/hr - $25.00/hr
NYC/Long Island/Westchester Range: $21.00/hr - $25.00/hr
Washington Range: $21.00/hr - $25.00/hr